Conditions

Last updated October 12th, 2020

GENERAL BOOKING TERMS

Terms

Before booking an activity with OUTDOOR-TOURS.COM, Lda, please make sure that you understand and agree to all our terms and conditions. Once your payment is entered and accepted, it is understood that you have read, acknowledged and agreed to all our terms and conditions.

Acceptance of booking

Your order has not been accepted or confirmed until you receive an e-mail from us stating that your payment has been accepted. We reserve the right to refuse orders for any reason we see fit.

REFUND & CANCELATION POLICY 

Day Trips

  • 100% free cancellation up to 7 days before the start of the tour 
  • 80% Refund up to 48 hours before the start of the tour 
  • 0% Refund for cancellations later than 48 hours before the start of the tour 

Multi Day Packages

(Packages longer than 24 hours with accommodation included) 

  • 100% free cancellation up to 30 days before the start of the tour 
  • 50% Refund for cancellations up to 14 days before the tour
  • 0% Refund for cancellations later than 14 days before the tour  

Cancelation due to Covid-19

In case you cancel your trip or holiday to Portugal due to the changing covid-19 measures,
we will do our very best to be flexible with our cancelation policy. See also our coronavirus policy.

Cancel your Day Trip due to lockdown

  • if Portugal, the Algarve or your country of residence goes into lockdown
  • if lockdown happens up to 12 hours before the tour: full refund
  • or within 12 hours of the tour: voucher with the full amount
  • vouchers are valid 2 years

Cancel your Multi Day Package due to lockdown

  • if Portugal, the Algarve or your country of residence goes into lockdown
  • full refund if lockdown happens up to 7 days before the tour
  • voucher with full amount within 7 days before the tour
  • if lockdown happens after the tour has started the remaining amount will be issued on a voucher
  • vouchers are valid 2 years

Cancel your Multi Day Package if you need to quarantine

  • if you need to quarantine in Portugal, the Algarve or your country of residence for 72 hours or more
  • full refund if quarantine rule change up to 7 days before the tour
  • voucher with the full amount if this happens within 7 days before the tour
  • if your quarantine rules change after the tour has started the remaining amount will be issued on a voucher
  • vouchers are valid 2 years

In case we cancel

  • In case of severely bad weather or bad sea conditions or other reasons where we have to cancel your tour or holiday package, we will provide you with a 100% refund.  
  • This refund will be issued usually on the same day and latest within 72 hours. All moneys will be transferred back to you in the same way as we have received them, for example bank transfer, credit card payment or cash.  
  • Unfortunately we cannot issue any other compensations for canceled tours.  We will do our best to help you to reschedule your tour or to find another activity if you wish so.

Disputes

Our company operates and is registered in Portugal. Therefore, the client agrees and understands that only Portuguese law will apply in the event of any disagreements or legal disputes.

LIABILITY & INSURANCE CONDITIONS

In both the core activities of Outdoor-Tours.com Lda, as the activities from third party suppliers
you will be as a participant exposed to different terrain, weather, language, culture and climate conditions.
Given these specific conditions, all activities are not without risk for people
with specific afflictions such as asthma, heart or nervous disorders.

By booking an activity with us,
participants declare that they are aware of the risks this activity involves and
will follow at all times the safety instructions from the Outdoor-Tours.com staff.

Before every activity every participant is required to organize a proper personal accident insurance and medical assistance insurance.

All participants are always insured by Outdoor-Tours.com Lda against ‘third party liability’,
which is standard included on every activity, and is accordingly our outdoor activity license and the Portuguese law.

See here our other policies:

CONTACT US 

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: 

Outdoor-Tours.com, Lda
Rua Francisco Bivar 142A
Mexilhoeira Grande
Portimão, Algarve
8500-132
Portugal
Mobile: +351912120123
frank <at> outdoor-tours.com

algarve outdoor tours logo
clean & safe booking conditions
nature tourism booking conditions